Why did my order not go through?

Did you just attempt to pay and get redirected to a “Your order was cancelled” page? Shoot! That’s not a great customer experience, and we’re here to explain a bit more about what’s going on.

The Likely Culprit

We use a safe and secure international payment processor, which sometimes gets flagged by our customer’s credit card companies due to it being located internationally.  

The Solution

We recommend that you try paying with a different credit card if you have one. Many times, we’ve found this to be the most effective and easiest solution for our customers.

If you don’t have a second credit card or prefer to not use a different one, please inform your credit card company that you did intend to make a purchase from Halso, which many times might show up as BTP Internet Trans. You will need to go through the checkout process once more after.

Want more history on the payment processing debacle for the CBD industry?

CBD is, well, in a gray state with the US Government. The 2018 Farm Bill legalized hemp with less than 0.3% THC, which Halso complies with. However, there is still a scant number of quality payment processors to help with the CBD market.

While Halso is actually located in sunny California, we are forced to utilize an international payment processor, so when you hit “Pay Now” after entering your credit card information, your credit card company may flag and stop the payment. If this happens, your order did not go through, and you’ll have to notify your credit card company that you intended the purchase and try again.

In most instances, your credit card company will proactively reach out to you via text, email, and/or phone right after you attempt this purchase. Sometimes you might be able to just let them know that you intended the purchase, and they’ll let the purchase go through.

For the time being, this is just another hurdle we have to jump until the market landscape catches up to support the burgeoning CBD industry. We hope to have a domestic solution (and zero payment processing hiccups) very shortly!

What if I have more questions?

If you have any questions, click that little bubble in the bottom right corner to start a chat with us or shoot an email to [email protected]. We aim to respond in <24 hours.

Yours,

-Grant